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Track my Order

IMMEDIATE ALERT – International Registered Airmail – USA

Effective 1 August 2013 – tracking status of Registered Article delivered in the United States will not be reflected in the track and trace system of the United States Postal Service (USPS) and / or Pos Malaysia and SingPost. Pos Malaysia and SingPost’s track and trace system will only show the date the registered article leaves Malaysia / Singapore.

Should you require, track and trace service for your orders – please select the Special Express Delivery – 3-7 Business Days.

Request for Support from Customer Service

DIEM Duroil Customer Support Page

At DIEM Duroil, we are serious about customer satisfaction. Please feel free to contact our support team with any questions regarding our products or services.

Worried and concerned about your DIEM Duroil order?

Just open a support ticket and we will look into your concerns.


For Orders processed to – USA, and Europe

DHL Mail Essential Link (USA, and Order from Europe):
(Between 6 to 14 Business Days)

http://www.dhl.com/en/mail/mail_essentials/track_trace.html —> Click on Single Inquiry

Use or enter – Certificate/Notice of Posting:


European countries:
Germany, UK, France, Italy, Austria, Belgium, Denmark, Finland, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland, Spain, Czech, Hungary, Poland, Romania, Slovakia, Slovenia, Bulgaria,Croatia, Cyprus, Malta, C.I.S. Russia, Turkey, Ukraine, Andorra, Monaco, Faroe Islands, Greenland, Liechtenstein, San Marino, Vatican City, Albania, Armenia, Belarus, Bosnia & Herzegovina, Estonia, Georgia, Gibraltar, Kosovo, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Serbia

For DIEM Duroil Orders Processed to – Australia

DHL Global Mail – Australia Direct:
(Between 6 to 14 Business Days)

Visit: www.austpost.au/track/

Use or enter – Certificate/Notice of Posting: 1234567890 (10 Digit Number)

DIEM Duroil Orders – The Rest of the World

DHL Global Mail Portal (For Rest of the World orders):
(Between 9 to 21 Business Days)


DGM Item# provided by DHL Global Mail Team via email.

For All Orders using Track and Trace Postal Service

For all orders using Certificate/Notice of Posting:


Enter the Certificate / Notice of Posting number.

Example: RR123456789HK / RR123456789TW

Delivery is performed by local post services:

– USA – US Postal Services
– Canada – Canadian Post
– UK – Royal Mail UK
– Australia – Australian Post
– New Zealand – NZ Post